What We Collect and Why We Collect It
When you open an account with us, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, contact details, and the payment method you use — whether that is bKash, Nagad, or Rocket.
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We also log device and session data each time you access the platform, which helps us detect unusual activity and protect your wallet from unauthorised access. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket
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is limited to what those services need to complete your transaction — nothing more. If you contact our support team, the conversation is stored so we can follow up accurately and consistently. Retention periods vary by data type: transaction records are kept as long as required
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for financial compliance, while session logs are cleared on a rolling basis. You can request a copy of the data we hold on your account at any time through our support channel. Eligibility to use this platform and the rights available to you under this policy
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depend on your local law and the region from which you access the service.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.